Status
Idle
Calls Today
0
Booked Today
0
Avg Latency
—
Sentiment
Neutral
LIVE TRANSCRIPT
Waiting for a call…
Supervisor Whisper
VOICE CALL
Idle
LATENCY per turn
Response —ms
TTS —ms
To Audio —ms
Total —ms
SENTIMENT
😤 Frustrated
Neutral
😊 Positive
SESSION
Session—
Caller—
Duration—
Branch—
👥 Patients
Loading patients…
📊 Analytics
SENTIMENT DISTRIBUTION
CALLS BY BRANCH
DAILY CALL VOLUME
RECENT CALLS
| Time | Caller | Branch | Outcome | Sentiment | Summary |
|---|
📋 Call Records
| Date/Time | Caller | Phone | Branch | Outcome | Sentiment | Duration | Summary | Chat |
|---|
🚨 Escalations
0 open
No escalations
🔬 Observability
0 alerts
Avg TTFB
—
Time to First Byte (ms)
P95 Latency
—
95th percentile (ms)
Drop Rate
—
Abnormal terminations
Grounding Score
—
AI factual accuracy
Hallucinations
0
Last 24 hours
Active Calls
0
Concurrent sessions
💼 BUSINESS OUTCOMES
Outcome Breakdown
TTFB TREND (Last 50 Calls)
LATENCY DISTRIBUTION
TOOL PERFORMANCE
⏱️ LATENCY DECOMPOSITION
Response = caller stops → first words (endpointing + STT + LLM, lumped).
TTS = first words → first audio. To Audio = caller stops → first sound.
Gemini Live is one black-box stream, so VAD/STT/LLM can't be split further without a per-service pipeline.
📈 BASELINES & ANOMALIES
Learned "normal" bands (median ± z·1.4826·MAD, robust to outliers). A completed call outside its band raises an
anomaly alert in the timeline below — catching drift that fixed thresholds miss (e.g. latency creeping up while still under the hard ceiling). Bands appear once enough calls are seen per metric.
🧠 AI BEHAVIOUR MONITOR
—
Grounding
Issue Summary
0 hallucinations
0 loops
0 contradictions
Recent Issues
✅ No AI behaviour issues detected
🚨 ALERT TIMELINE
✅ No alerts
⚖️ JUDGE QUALITY — LLM EVALS
0 judged
Average Scores
Recent Evaluations
📞 ACTIVE SESSIONS
| Session | Transport | Duration | TTFB | Turns | Gaps |
|---|---|---|---|---|---|
| No active calls | |||||
⚙️ TOOL PERFORMANCE
| Tool | Calls | Avg Latency | Error Rate |
|---|---|---|---|
| No data yet | |||
🎬 SESSION REPLAY — reconstruct any call on one synchronized timeline
| Time | Session | Transport | Outcome | TTFB | Turns | |
|---|---|---|---|---|---|---|
| No calls yet | ||||||
🔐 PHI ACCESS AUDIT
| Time | Actor | Action | Target | IP |
|---|---|---|---|---|
| Loading… | ||||
Every view of a call detail, transcript, or data export is logged here. Actor = hashed API token (never the raw token) plus an optional
X-Actor header.🩺 System Health
Checking…
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DAILY USAGE resets local midnight
—
NOTIFICATIONS & ALERTS
No alerts — system nominal.
🗄️ Backups
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POLICY
Local snapshots kept 14 days · S3 mirror kept 90 days · runs nightly at 02:30 (cron, serene user). Read-only view — no actions run from here.
LOCAL SNAPSHOTS /opt/serene/backups
| File | Size | Age |
|---|
S3 MIRROR
| Key | Size | Last Modified |
|---|
⚙️ Settings
My Account
Username—
Full Name—
Role—
Agent Information
Agent NameSerene
ClinicChristell Skin Clinic
LLMGemini 2.0 Flash Live
STTDeepgram Nova-2
TTSElevenLabs Flash v2.5
VADSilero
Branches3
API Health
/api/patients—
/api/call-records—
/api/escalations—
/api/bookings—
Data Export